At FreestoneCart.com, we strive to provide our customers with the highest quality products and the best shopping experience possible. If you’re not completely satisfied with your purchase of a crib, stroller, or any other item from our collection, we’re here to help. Please review our Return and Refund Policy below:
30-Day Satisfaction Guarantee
We want you to be completely satisfied with your purchase from FreestoneCart.com. If for any reason you are not happy with your order, you may return it within 30 days of the delivery date for a full refund or exchange. Please note that returned items must be in their original condition, unused, and in the original packaging to be eligible for a refund or exchange.
Return Process
To initiate a return, please contact our customer service team at [email protected] with your order number and reason for return. Our team will provide you with instructions on how to return your item. Please ensure that the item is securely packaged to prevent damage during transit.
Refund Processing
Once we receive your returned item, our team will inspect it to ensure that it meets our return criteria. If the item is approved for a refund, we will process the refund to your original method of payment within 3-5 business days. Please note that shipping fees are non-refundable, and the cost of return shipping will be deducted from your refund unless the return is due to an error on our part.
Exchange Policy
If you would like to exchange your item for a different size, color, or model, please contact our customer service team to arrange for an exchange. We will process your exchange as quickly as possible, subject to product availability.
Damaged or Defective Items
In the unlikely event that your item arrives damaged or defective, please contact our customer service team immediately for assistance. We will work with you to resolve the issue promptly, whether through a replacement, repair, or refund.